Beginning Dec 16 at 10:41am CST, the Avid web interface would return an error message (500 server error). These errors lasted around 75 seconds, with the application returning to normal by Dec 16 at 10:42am CST.
This issue was related to our need to perform unplanned maintenence on Avid's internal metadata database used by the application (which is separate from the systems that manage client data). This maintenance was to scale capacity to handle increased load, and due to the nature of the...