Beginning Dec 16 at 10:41am CST, the Avid web interface would return an error message (500 server error). These errors lasted around 75 seconds, with the application returning to normal by Dec 16 at 10:42am CST.

This issue was related to our need to perform unplanned maintenence on Avid's internal metadata database used by the application (which is separate from the systems that manage client data). This maintenance was to scale capacity to handle increased load, and due to the nature of the systems involved was required to be performed concurrently on both the primary and redundant nodes of this system to ensure integrity.

Note: There was no impact on backend systems related to the security or privacy of sensitive client data. Since this maintenence could not be scheduled in advance, we consider this a 2-minute unplanned downtime incident, reducing our trailing 30-day uptime to 99.9954%.

Other Avid systems, including API connections, SFTP uploads, and outbound Pathways were not affected, and data should be current for all clients.

We take any downtime incident seriously and apologize for any inconvenience it caused, and will continue monitoring all production systems to ensure normal operation. Please don't hesitate to reach out to our support team with any questions or concerns.