Beginning Oct 29 at 3:58pm CDT, some users experienced slow, incomplete, or failed loading of the Avid web interface. Access was intermittent during this period and did not fully return to normal until 5:02pm CDT.
The root cause of this issue was related to system jobs on our primary web infrastructure that were waiting for a delayed input and continued additional attempts until resources were depleted. This load caused page views to be delayed or return an error, resulting in the degradatio...