Beginning Oct 29 at 3:58pm CDT, some users experienced slow, incomplete, or failed loading of the Avid web interface. Access was intermittent during this period and did not fully return to normal until 5:02pm CDT.

The root cause of this issue was related to system jobs on our primary web infrastructure that were waiting for a delayed input and continued additional attempts until resources were depleted. This load caused page views to be delayed or return an error, resulting in the degradation of the web interface. There was no impact on backend systems related to the security or privacy of sensitive client data. Despite some requests being successful during this time, we consider this a 14-minute unplanned downtime incident, reducing our trailing 30-day uptime to 99.9667%.

Other Avid systems, including API connections, SFTP uploads, and outbound Pathways were not affected, and data should be current for all clients.

We take any downtime incident seriously and apologize for any inconvenience it caused, and will continue monitoring all production systems to ensure a return to normal operation. Please don't hesitate to reach out to our support team with any questions or concerns.