Beginning Sep 19 at 7:26pm CDT, some users experienced slow, incomplete, or failed loading of the Avid web interface. Access was intermittent during this period and did not fully return to normal until 8:39pm CDT.
The root cause of this issue was related to an upstream problem with file processing that caused an unexpected load on one of our database servers (not related to the storage of sensitive client data). This load caused connections to be delayed or rejected, resulting in the degrada...