The third-party provider has recovered and data syncing is back to normal. Most connections were not affected. The few syncs that were interrupted during the outage have been re-run, and their data is now up to date in Avid. If anything still looks out of date, reach out to our LockStep support team and we'll take a look.

We're aware of an outage at one of our third-party data processing providers that is delaying new data coming into Avid from connected sources. Avid is available and your reports and dashboards can still be used, but they may not show the most recent data from your connections until the provider recovers.

You don't need to do anything. Once the provider is back up, syncs should catch up on their own. We're watching this closely and will post an update here as things change.