Incidents reported on status page for Avid AI https://status.avidai.com/ https://d1lppblt9t2x15.cloudfront.net/logos/0357310d8e6be3d4c78324f20bc9954e.png https://status.avidai.com/ en https://status.avidai.com/ Wed, 13 Aug 2025 10:39:56 +0000 https://status.avidai.com/#a2ed411a486c3a1e3aee2f580c3cd24ce02f8a2eae4d78606781b623b404fede Avid API and SQL Integrations recovered https://status.avidai.com/ Wed, 13 Aug 2025 10:36:54 +0000 https://status.avidai.com/#a2ed411a486c3a1e3aee2f580c3cd24ce02f8a2eae4d78606781b623b404fede Avid API and SQL Integrations went down https://status.avidai.com/ Sun, 10 Aug 2025 23:47:33 +0000 https://status.avidai.com/#37f3ae911324b06ff8a0c7466ce35e551f01a0010c1ec1b9b13dfe0a2388ec37 Avid API and SQL Integrations recovered https://status.avidai.com/ Sun, 10 Aug 2025 23:43:15 +0000 https://status.avidai.com/#37f3ae911324b06ff8a0c7466ce35e551f01a0010c1ec1b9b13dfe0a2388ec37 Avid API and SQL Integrations went down https://status.avidai.com/ Tue, 05 Aug 2025 02:01:22 +0000 https://status.avidai.com/#7baa1f670a345fce137696f28f6c84e57640edfd4183b2134d621b174ab3d21f Avid API and SQL Integrations recovered https://status.avidai.com/ Tue, 05 Aug 2025 01:58:23 +0000 https://status.avidai.com/#7baa1f670a345fce137696f28f6c84e57640edfd4183b2134d621b174ab3d21f Avid API and SQL Integrations went down https://status.avidai.com/ Thu, 31 Jul 2025 11:28:16 +0000 https://status.avidai.com/#9030b710bf22bd33de162d6083876c5976a5e1fec1b523bada305ae5e2757b1b Avid API and SQL Integrations recovered https://status.avidai.com/ Thu, 31 Jul 2025 11:25:17 +0000 https://status.avidai.com/#9030b710bf22bd33de162d6083876c5976a5e1fec1b523bada305ae5e2757b1b Avid API and SQL Integrations went down https://status.avidai.com/ Wed, 30 Jul 2025 17:15:38 +0000 https://status.avidai.com/#4c687e5cb9ed942f057ebb8839aeef399d556497e16ad0176cc2551fcfa0100d Avid API and SQL Integrations recovered https://status.avidai.com/ Wed, 30 Jul 2025 17:12:42 +0000 https://status.avidai.com/#4c687e5cb9ed942f057ebb8839aeef399d556497e16ad0176cc2551fcfa0100d Avid API and SQL Integrations went down https://status.avidai.com/ Tue, 29 Jul 2025 00:47:48 +0000 https://status.avidai.com/#56e4ef3bbe0673b20f043cc360c65b1c1d0a2ed9c0f46c8dcd07b75366c810ba Avid API and SQL Integrations recovered https://status.avidai.com/ Tue, 29 Jul 2025 00:44:55 +0000 https://status.avidai.com/#56e4ef3bbe0673b20f043cc360c65b1c1d0a2ed9c0f46c8dcd07b75366c810ba Avid API and SQL Integrations went down https://status.avidai.com/ Fri, 18 Jul 2025 14:44:04 +0000 https://status.avidai.com/#abbfa331189703125d2288bcefedd6263121bab36882c420b4c98b531f66fa11 Avid API and SQL Integrations recovered https://status.avidai.com/ Fri, 18 Jul 2025 14:43:01 +0000 https://status.avidai.com/#abbfa331189703125d2288bcefedd6263121bab36882c420b4c98b531f66fa11 Avid API and SQL Integrations went down https://status.avidai.com/incident/618039 Fri, 11 Jul 2025 22:53:00 -0000 https://status.avidai.com/incident/618039#2202c984e080d8fcbe1a51d693f99859de3eb38e8df018d1511ec0da61ac74a0 Job timelines have returned to normal. If you continue to see data delays, please contact support@avidai.com for further assistance. https://status.avidai.com/incident/618039 Fri, 11 Jul 2025 18:53:00 -0000 https://status.avidai.com/incident/618039#f35e566c9f44778618e7e02054cb536add2ef5a7cb614b9e958924c5ec936cad A fix has been implemented as of 1:11pm Central Time. Job pipelines are now processing, but wait times are still elevated from normal. API-based systems will perform a catch-up sync to bring them up to date. We will continue to monitor sync jobs until timelines returns to normal prior to closing this issue. https://status.avidai.com/ Fri, 11 Jul 2025 16:51:29 +0000 https://status.avidai.com/#d6a45004f65a0cc0298bd800716d5b4cd3208c5af8ae0d74c476baad05c23954 Avid Web Application recovered https://status.avidai.com/ Fri, 11 Jul 2025 16:46:19 +0000 https://status.avidai.com/#d6a45004f65a0cc0298bd800716d5b4cd3208c5af8ae0d74c476baad05c23954 Avid Web Application went down https://status.avidai.com/incident/618039 Fri, 11 Jul 2025 14:00:00 -0000 https://status.avidai.com/incident/618039#af7f1172e902de9c54d9c946365bc4bac7c11de5449783f91c322dd543a8f806 We're currently experiencing an issue affecting successful integration jobs from being marked as completed within Avid and triggering the data processing pipelines to make those updates available within the Avid web application. Our engineering team is actively working on a resolution for this issue, which is expected by end of day. No action is required on your part, but if you're seeing your data out of date and need it refreshed urgently, please let us know at support@avidai.com and we can manually trigger an update. https://status.avidai.com/ Tue, 08 Jul 2025 02:33:58 +0000 https://status.avidai.com/#6a73ce6cc1933047b358270f79185c6cb0b975cfd0e7a85f0856216da0cc5bbc Avid API and SQL Integrations recovered https://status.avidai.com/ Tue, 08 Jul 2025 02:30:57 +0000 https://status.avidai.com/#6a73ce6cc1933047b358270f79185c6cb0b975cfd0e7a85f0856216da0cc5bbc Avid API and SQL Integrations went down https://status.avidai.com/ Mon, 07 Jul 2025 22:21:58 +0000 https://status.avidai.com/#36e8c31edb49bd0b1ee18f803a0912a975908967741567b4cb7d82e43b1c5da5 Avid API and SQL Integrations recovered https://status.avidai.com/ Mon, 07 Jul 2025 22:18:58 +0000 https://status.avidai.com/#36e8c31edb49bd0b1ee18f803a0912a975908967741567b4cb7d82e43b1c5da5 Avid API and SQL Integrations went down https://status.avidai.com/ Mon, 07 Jul 2025 22:17:37 +0000 https://status.avidai.com/#8146855df127204dff6ff17cc6ca2473037d7bd97ed9287137dff2cf79c980d0 Avid API and SQL Integrations recovered https://status.avidai.com/ Mon, 07 Jul 2025 22:12:57 +0000 https://status.avidai.com/#8146855df127204dff6ff17cc6ca2473037d7bd97ed9287137dff2cf79c980d0 Avid API and SQL Integrations went down https://status.avidai.com/incident/601837 Thu, 12 Jun 2025 21:34:00 -0000 https://status.avidai.com/incident/601837#8c1051c559c5e6a51cb3fe45a1705f860b820333c41360bb5081b04fd7351ac1 Upstream Google Cloud Platform issues are resolved. We will continue to monitor and ensure a full recovery. https://status.avidai.com/incident/601837 Thu, 12 Jun 2025 21:34:00 -0000 https://status.avidai.com/incident/601837#8c1051c559c5e6a51cb3fe45a1705f860b820333c41360bb5081b04fd7351ac1 Upstream Google Cloud Platform issues are resolved. We will continue to monitor and ensure a full recovery. https://status.avidai.com/incident/601837 Thu, 12 Jun 2025 21:34:00 -0000 https://status.avidai.com/incident/601837#8c1051c559c5e6a51cb3fe45a1705f860b820333c41360bb5081b04fd7351ac1 Upstream Google Cloud Platform issues are resolved. We will continue to monitor and ensure a full recovery. https://status.avidai.com/incident/601837 Thu, 12 Jun 2025 18:32:00 -0000 https://status.avidai.com/incident/601837#cd216f38e92eae837b1b1f3c77b0890da066569776db0efb112c28181276f39a Avid is experiencing an outage based on an upstream infrastructure provider, Google Cloud Platform. Thousands of other sites and services are also affected, including some APIs we integrate with. We are working with Google to resolve these issues and will update this status as soon as possible. https://status.avidai.com/incident/601837 Thu, 12 Jun 2025 18:32:00 -0000 https://status.avidai.com/incident/601837#cd216f38e92eae837b1b1f3c77b0890da066569776db0efb112c28181276f39a Avid is experiencing an outage based on an upstream infrastructure provider, Google Cloud Platform. Thousands of other sites and services are also affected, including some APIs we integrate with. We are working with Google to resolve these issues and will update this status as soon as possible. https://status.avidai.com/incident/601837 Thu, 12 Jun 2025 18:32:00 -0000 https://status.avidai.com/incident/601837#cd216f38e92eae837b1b1f3c77b0890da066569776db0efb112c28181276f39a Avid is experiencing an outage based on an upstream infrastructure provider, Google Cloud Platform. Thousands of other sites and services are also affected, including some APIs we integrate with. We are working with Google to resolve these issues and will update this status as soon as possible. https://status.avidai.com/incident/519568 Wed, 26 Feb 2025 23:19:18 -0000 https://status.avidai.com/incident/519568#7d88b78cb8a77f0185e873e94ded3837fdb68b9611ba5ee0118bf7b4f7790852 Due to planned maintenence and infrastructure upgrades, SFTP uploads may be briefly unavailable during this window. While we expect these to be non-disruptive for most organizations, there's always the possibility of a small number of errors to surface within the Avid application. **Note: We do not expect any impact on the Avid application, Insights, API-based integrations, or Pathways during this maintenence.** https://status.avidai.com/incident/519568 Wed, 26 Feb 2025 22:00:00 +0000 https://status.avidai.com/incident/519568#cbbb93e12d396eb16c57ba17d950af43c9b13391e0c79f039c3ee778dbdbc8db Maintenance completed https://status.avidai.com/incident/519568 Wed, 26 Feb 2025 21:20:00 -0000 https://status.avidai.com/incident/519568#7d88b78cb8a77f0185e873e94ded3837fdb68b9611ba5ee0118bf7b4f7790852 Due to planned maintenence and infrastructure upgrades, SFTP uploads may be briefly unavailable during this window. While we expect these to be non-disruptive for most organizations, there's always the possibility of a small number of errors to surface within the Avid application. **Note: We do not expect any impact on the Avid application, Insights, API-based integrations, or Pathways during this maintenence.** https://status.avidai.com/incident/512376 Thu, 13 Feb 2025 15:30:00 +0000 https://status.avidai.com/incident/512376#06985602d5fe66271b4db86869eec75398d23b97ee569ae7c73b53c081d62507 Maintenance completed https://status.avidai.com/incident/512376 Thu, 13 Feb 2025 15:00:00 -0000 https://status.avidai.com/incident/512376#a4cb2558d80f18d0e4a6039209bd38fef6b7d7c6377c406dbf4753ef57cec514 Due to planned maintenence and infrastructure upgrades, we expect several brief windows where our **integration services** may experience minor delays. While we expect these to be non-disruptive for most organizations, there's always the possibility of a small number of errors to surface within the Avid application. **Note: We do not expect any impact on the Avid application, Insights, or existing Pathways during this time period.** https://status.avidai.com/incident/479161 Mon, 16 Dec 2024 16:45:00 -0000 https://status.avidai.com/incident/479161#54d6efec8056a9a42ec2682d798a8eb4ef3b548e883c22c9a7c07f5e5803eb8f Beginning Dec 16 at 10:41am CST, the Avid web interface would return an error message (500 server error). These errors lasted around 75 seconds, with the application returning to normal by Dec 16 at 10:42am CST. This issue was related to our need to perform unplanned maintenence on Avid's internal metadata database used by the application (which is separate from the systems that manage client data). This maintenance was to scale capacity to handle increased load, and due to the nature of the systems involved was required to be performed concurrently on both the primary and redundant nodes of this system to ensure integrity. Note: There was **no** impact on backend systems related to the security or privacy of sensitive client data. **Since this maintenence could not be scheduled in advance, we consider this a 2-minute unplanned downtime incident, reducing our trailing 30-day uptime to 99.9954%.** Other Avid systems, including API connections, SFTP uploads, and outbound Pathways were *not* affected, and data should be current for all clients. We take any downtime incident seriously and apologize for any inconvenience it caused, and will continue monitoring all production systems to ensure normal operation. Please don't hesitate to reach out to our support team with any questions or concerns. https://status.avidai.com/incident/453439 Tue, 29 Oct 2024 21:05:00 -0000 https://status.avidai.com/incident/453439#74da87bd5e2ef05ead5d219a6b89dc53c03634cd233608561cb8386ab7396f57 Beginning Oct 29 at 3:58pm CDT, some users experienced slow, incomplete, or failed loading of the Avid web interface. Access was intermittent during this period and did not fully return to normal until 5:02pm CDT. The root cause of this issue was related to system jobs on our primary web infrastructure that were waiting for a delayed input and continued additional attempts until resources were depleted. This load caused page views to be delayed or return an error, resulting in the degradation of the web interface. There was **no** impact on backend systems related to the security or privacy of sensitive client data. **Despite some requests being successful during this time, we consider this a 14-minute unplanned downtime incident, reducing our trailing 30-day uptime to 99.9667%.** Other Avid systems, including API connections, SFTP uploads, and outbound Pathways were *not* affected, and data should be current for all clients. We take any downtime incident seriously and apologize for any inconvenience it caused, and will continue monitoring all production systems to ensure a return to normal operation. Please don't hesitate to reach out to our support team with any questions or concerns. https://status.avidai.com/incident/432050 Fri, 20 Sep 2024 01:40:00 -0000 https://status.avidai.com/incident/432050#497733bb91504e951cc9904b13e5c66f4dad19bed8fc31c2f70613d1efd9ba8b Beginning Sep 19 at 7:26pm CDT, some users experienced slow, incomplete, or failed loading of the Avid web interface. Access was intermittent during this period and did not fully return to normal until 8:39pm CDT. The root cause of this issue was related to an upstream problem with file processing that caused an unexpected load on one of our database servers (not related to the storage of sensitive client data). This load caused connections to be delayed or rejected, resulting in the degradation of the web interface. This incident was further compounded by an abnormally large number of organizations performing initial setups at the NIO Summit conference, leading to an above-average baseline load prior to and following the incident. **Despite some requests being successful during this time, we consider this an unplanned downtime incident, reducing our trailing 30-day uptime to 99.899%.** Other Avid systems, including API connections, SFTP uploads, and outbound Pathways are *not* affected, and data should be current for all clients. We take any downtime incident seriously and apologize for any inconvenience it caused, and will continue monitoring all production systems to ensure a return to normal operation. Please don't hesitate to reach out to our support team with any questions or concerns.