Incidents and maintenance reported on status page for Avid AI https://status.avidai.com/ https://d1lppblt9t2x15.cloudfront.net/logos/0357310d8e6be3d4c78324f20bc9954e.png https://status.avidai.com/ en https://status.avidai.com/incident/1045552 Tue, 01 Sep 2026 19:13:00 -0000 https://status.avidai.com/incident/1045552#8fb7771f441c5f89d5e05c7a893182b731e7de3b8eb4744accd82c232da0f58a Incident We have confirmed that network latencies have returned to normal, and Google has now concluded restoration of networking capacity in the affected region and are considering their related incident closed. As such, we're closing this incident but will continue to monitor and also look for opportunities to minimize future impacts from similar external events. If you continue to experience any issues, please contact the Avid helpdesk at [help@avidai.com](mailto:help@avidai.com). https://status.avidai.com/incident/1045552 Tue, 01 Sep 2026 18:46:00 -0000 https://status.avidai.com/incident/1045552#96b6e05a0de133fc6753d0167a7f124a411dda1d4714201640110147ef5e67bd Incident We're continuing to monitor, and have seen latencies return to near-normal levels since around 1:17pm Central Time. Google continues their work to fully restore networking capacity in the affected region, and we will continue to monitor confirm the effectiveness of those fixes. During the peak impact window (1:06–1:20pm Central Time), we found that less than 0.1% of requests were affected (slowness to errors). Due to the limited impact, we're classifying this as a minor service degradation. If you continue to see abnormal slowness or receive a `Service Unavailable` error, please feel free to contact [help@avidai.com](mailto:help@avidai.com) https://status.avidai.com/incident/1045552 Tue, 01 Sep 2026 18:06:00 -0000 https://status.avidai.com/incident/1045552#311c442106ac5323bd5c94715c3936503524f2bbb236211f3d1e759d758f0bbd Incident We're currently seeing slow service response due to a networking issue within Google Cloud Platform. While the Avid application remains operational, these networking issues may lead to slow page loads of the Avid application, as well as occasional timeout errors. While the Google issue began earlier, we first observed its impact on Avid around 1:06pm US Central Time. We're monitoring the issue and tracking Google's [incident response issue](https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev) and will provide updates as needed. https://status.avidai.com/incident/783835 Wed, 10 Dec 2025 15:35:00 -0000 https://status.avidai.com/incident/783835#2898c213a3935f5d03f571f7f27dbc83fd3d7cac8ecee9fbf181ae19f6f210ec Incident Avid experienced a service disruption in which users may have seen "Internal Server Error" when navigating to the app. We identified a spike in traffic to the app. Our engineers worked to mitigate the issue to restore service. https://status.avidai.com/incident/783835 Wed, 10 Dec 2025 15:30:00 -0000 https://status.avidai.com/incident/783835#4fb9f5f325d27ce5b7fe1180253c2e19200d5a4efc0d42d5439f77d0331e86e9 Incident We are investigating a large spike in traffic to the Avid application. We are working to mitigate the situation as quickly as possible. https://status.avidai.com/maintenance/740121 Wed, 08 Oct 2025 20:00:28 -0000 https://status.avidai.com/incident/740121#eb134e37ba1e6d531d7c3454274ce43c6ee1b0c9130a2b5b5472ea743fdb0514 Maintenance We're making updates to improve Avid's speed and stability. These changes require a 30-minute scheduled maintenence window on Thursday, October 9 from 6:00am–6:30am US Central Time (11:00am–11:30am UTC). **During this time, the Avid web application will be unavailable and you won't be able to log in or perform activities within the platform.** However, all other critical services will remain fully available behind the scenes: - Integrations will remain active - Pathways will still sync as normal - Automated SFTP uploads will be queued to run after the update is completed We have already completed and tested this maintenence in our staging environment, and expect a similarly smooth rollout for our live production environment (likely not requiring the fully 30-minute downtime). Feel free to check back here for additional updates. https://status.avidai.com/incident/618039 Fri, 11 Jul 2025 22:53:00 -0000 https://status.avidai.com/incident/618039#2202c984e080d8fcbe1a51d693f99859de3eb38e8df018d1511ec0da61ac74a0 Incident Job timelines have returned to normal. If you continue to see data delays, please contact support@avidai.com for further assistance. https://status.avidai.com/incident/618039 Fri, 11 Jul 2025 18:53:00 -0000 https://status.avidai.com/incident/618039#f35e566c9f44778618e7e02054cb536add2ef5a7cb614b9e958924c5ec936cad Incident A fix has been implemented as of 1:11pm Central Time. Job pipelines are now processing, but wait times are still elevated from normal. API-based systems will perform a catch-up sync to bring them up to date. We will continue to monitor sync jobs until timelines returns to normal prior to closing this issue. https://status.avidai.com/incident/618039 Fri, 11 Jul 2025 14:00:00 -0000 https://status.avidai.com/incident/618039#af7f1172e902de9c54d9c946365bc4bac7c11de5449783f91c322dd543a8f806 Incident We're currently experiencing an issue affecting successful integration jobs from being marked as completed within Avid and triggering the data processing pipelines to make those updates available within the Avid web application. Our engineering team is actively working on a resolution for this issue, which is expected by end of day. No action is required on your part, but if you're seeing your data out of date and need it refreshed urgently, please let us know at support@avidai.com and we can manually trigger an update. https://status.avidai.com/incident/601837 Thu, 12 Jun 2025 21:34:00 -0000 https://status.avidai.com/incident/601837#8c1051c559c5e6a51cb3fe45a1705f860b820333c41360bb5081b04fd7351ac1 Incident Upstream Google Cloud Platform issues are resolved. We will continue to monitor and ensure a full recovery. https://status.avidai.com/incident/601837 Thu, 12 Jun 2025 18:32:00 -0000 https://status.avidai.com/incident/601837#cd216f38e92eae837b1b1f3c77b0890da066569776db0efb112c28181276f39a Incident Avid is experiencing an outage based on an upstream infrastructure provider, Google Cloud Platform. Thousands of other sites and services are also affected, including some APIs we integrate with. We are working with Google to resolve these issues and will update this status as soon as possible. https://status.avidai.com/maintenance/519568 Wed, 26 Feb 2025 21:20:00 -0000 https://status.avidai.com/incident/519568#7d88b78cb8a77f0185e873e94ded3837fdb68b9611ba5ee0118bf7b4f7790852 Maintenance Due to planned maintenence and infrastructure upgrades, SFTP uploads may be briefly unavailable during this window. While we expect these to be non-disruptive for most organizations, there's always the possibility of a small number of errors to surface within the Avid application. **Note: We do not expect any impact on the Avid application, Insights, API-based integrations, or Pathways during this maintenence.** https://status.avidai.com/maintenance/512376 Thu, 13 Feb 2025 14:26:35 -0000 https://status.avidai.com/incident/512376#a4cb2558d80f18d0e4a6039209bd38fef6b7d7c6377c406dbf4753ef57cec514 Maintenance Due to planned maintenence and infrastructure upgrades, we expect several brief windows where our **integration services** may experience minor delays. While we expect these to be non-disruptive for most organizations, there's always the possibility of a small number of errors to surface within the Avid application. **Note: We do not expect any impact on the Avid application, Insights, or existing Pathways during this time period.** https://status.avidai.com/incident/479161 Mon, 16 Dec 2024 16:45:00 -0000 https://status.avidai.com/incident/479161#54d6efec8056a9a42ec2682d798a8eb4ef3b548e883c22c9a7c07f5e5803eb8f Incident Beginning Dec 16 at 10:41am CST, the Avid web interface would return an error message (500 server error). These errors lasted around 75 seconds, with the application returning to normal by Dec 16 at 10:42am CST. This issue was related to our need to perform unplanned maintenence on Avid's internal metadata database used by the application (which is separate from the systems that manage client data). This maintenance was to scale capacity to handle increased load, and due to the nature of the systems involved was required to be performed concurrently on both the primary and redundant nodes of this system to ensure integrity. Note: There was **no** impact on backend systems related to the security or privacy of sensitive client data. **Since this maintenence could not be scheduled in advance, we consider this a 2-minute unplanned downtime incident, reducing our trailing 30-day uptime to 99.9954%.** Other Avid systems, including API connections, SFTP uploads, and outbound Pathways were *not* affected, and data should be current for all clients. We take any downtime incident seriously and apologize for any inconvenience it caused, and will continue monitoring all production systems to ensure normal operation. Please don't hesitate to reach out to our support team with any questions or concerns. https://status.avidai.com/incident/453439 Tue, 29 Oct 2024 21:05:00 -0000 https://status.avidai.com/incident/453439#74da87bd5e2ef05ead5d219a6b89dc53c03634cd233608561cb8386ab7396f57 Incident Beginning Oct 29 at 3:58pm CDT, some users experienced slow, incomplete, or failed loading of the Avid web interface. Access was intermittent during this period and did not fully return to normal until 5:02pm CDT. The root cause of this issue was related to system jobs on our primary web infrastructure that were waiting for a delayed input and continued additional attempts until resources were depleted. This load caused page views to be delayed or return an error, resulting in the degradation of the web interface. There was **no** impact on backend systems related to the security or privacy of sensitive client data. **Despite some requests being successful during this time, we consider this a 14-minute unplanned downtime incident, reducing our trailing 30-day uptime to 99.9667%.** Other Avid systems, including API connections, SFTP uploads, and outbound Pathways were *not* affected, and data should be current for all clients. We take any downtime incident seriously and apologize for any inconvenience it caused, and will continue monitoring all production systems to ensure a return to normal operation. Please don't hesitate to reach out to our support team with any questions or concerns. https://status.avidai.com/incident/432050 Fri, 20 Sep 2024 01:40:00 -0000 https://status.avidai.com/incident/432050#497733bb91504e951cc9904b13e5c66f4dad19bed8fc31c2f70613d1efd9ba8b Incident Beginning Sep 19 at 7:26pm CDT, some users experienced slow, incomplete, or failed loading of the Avid web interface. Access was intermittent during this period and did not fully return to normal until 8:39pm CDT. The root cause of this issue was related to an upstream problem with file processing that caused an unexpected load on one of our database servers (not related to the storage of sensitive client data). This load caused connections to be delayed or rejected, resulting in the degradation of the web interface. This incident was further compounded by an abnormally large number of organizations performing initial setups at the NIO Summit conference, leading to an above-average baseline load prior to and following the incident. **Despite some requests being successful during this time, we consider this an unplanned downtime incident, reducing our trailing 30-day uptime to 99.899%.** Other Avid systems, including API connections, SFTP uploads, and outbound Pathways are *not* affected, and data should be current for all clients. We take any downtime incident seriously and apologize for any inconvenience it caused, and will continue monitoring all production systems to ensure a return to normal operation. Please don't hesitate to reach out to our support team with any questions or concerns.